PRIVACY POLICY | Lee Heiss Coaching

1. Personal data we may collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and postal address.
Your job title, company, profession and other relevant professional information.
Information you provide through enquiry, registration, application, assessment, survey or feedback forms.
Information you provide when arranging and participating in coaching and mentoring or coach training programs, events or membership activities.
Payment and transaction information. Payment-card details may be processed directly by third-party payment providers rather than stored by us.
Communications you send to us, including emails and messages.
Testimonials, photographs, audio or video recordings where you have agreed to provide or participate in them.
Technical information such as your IP address, browser type, device information, operating system, referring website, pages visited and the date and time of your visit.
Cookie, analytics and usage information.
Any other information you voluntarily provide to us.

Please do not provide another person’s personal data unless you have their permission to do so.

2. How we collect personal data

We may collect personal data:

Directly from you.
Through our Sites, enquiry forms and membership platforms.
During coaching and mentoring sessions, coach training programs, workshops, events and other LHC programs or activities.
Through email, telephone, video conferencing, social media or other communications.
From service providers that support our operations.
From publicly available sources where permitted by law.
Automatically through cookies, analytics and similar technologies.

3. How we use personal data

We may use your personal data to:

Respond to your enquiries.
Provide coaching and mentoring, coach training programs, membership activities, events, information or other services you request.
Assess your requirements and determine which services may be suitable for you.
Register and administer your participation in our services and programs.
Process payments and maintain transaction records.
Communicate with you about appointments, programs, services, updates and administrative matters.
Provide customer support.
Send marketing communications where you have consented to receive them or where otherwise permitted by law.
Personalise and improve our Sites, communications, programs and services.
Conduct research, analysis and service evaluation.
Protect our Sites, business, clients and intellectual property.
Detect or prevent fraud, misuse, unlawful conduct or security threats.
Meet our contractual, legal, regulatory and professional obligations.
Establish, exercise or defend legal claims.
Carry out any other purpose that we notify you of and, where required, obtain your consent for.

We will only collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

By voluntarily providing your personal data to us, you consent to its collection, use and disclosure for the purposes described in this Policy or otherwise notified to you.

Where consent is required, you may withdraw it by contacting us. Withdrawal of consent will not affect any collection, use or disclosure that occurred before your withdrawal. It may, however, affect our ability to provide certain services to you.

We may also collect, use or disclose personal data without consent where permitted or required by law.

5. Marketing communications

We may send you information about Lee Heiss Coaching’s services, programs, events and related opportunities where you have consented to receive it or where permitted by law.

You may unsubscribe at any time by:

Using the unsubscribe facility included in the communication; or
Emailing enquiries@leeheiss.com.

We do not sell or rent our mailing lists or personal data to third parties for their independent marketing purposes.

Where marketing messages are sent to Singapore telephone numbers, we will comply with the applicable Do Not Call requirements.

6. Cookies and analytics

Our Sites may use cookies, analytics and similar technologies to:

Enable essential website functions.
Remember preferences.
Understand how visitors use our Sites.
Improve performance and user experience.
Measure the effectiveness of communications or campaigns.
Provide relevant content.

You may control or disable cookies through your browser settings. Some parts of the Sites may not function properly if cookies are disabled.

Where required, we will obtain your consent before using non-essential cookies.

7. Disclosure of personal data

We may disclose personal data to:

Employees, coaches, trainers, facilitators, contractors and authorised representatives who require it to perform their work.
Website-hosting, email, cloud-storage, membership-platform, analytics, communications, payment-processing and other service providers.
Professional advisers, insurers, auditors and legal representatives.
Government, regulatory, law-enforcement or judicial authorities where required or permitted by law.
A successor or prospective successor in connection with a merger, acquisition, restructuring or transfer of all or part of our business.
Other parties where you have authorised the disclosure.

Service providers are permitted to use personal data only as necessary to provide their services or as otherwise allowed by law.

8. Overseas transfers

Some service providers or systems we use may store or process personal data outside Singapore.

Where personal data is transferred overseas, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore’s PDPA, as applicable.

9. Security

We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of passwords and other access information associated with any account you use.

10. Retention

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, meet our operational or legal requirements, resolve disputes and enforce agreements.

When personal data is no longer required, we will delete, destroy or anonymise it in accordance with applicable requirements.

11. Access and correction

We will make reasonable efforts to ensure that personal data we collect is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation.

Subject to applicable law and permitted exceptions, you may request:

Access to personal data we hold about you.
Information about how we have used or disclosed your personal data.
Correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing a request. Where permitted by law, a reasonable fee may apply to an access request, and we will inform you of the fee in advance.

12. Your choices and rights

Subject to applicable data-protection law, you may have rights relating to your personal data, including the right to:

Withdraw consent.
Request access or correction.
Object to or restrict certain processing.
Request deletion or portability.
Opt out of marketing communications.

These rights may be subject to legal conditions, limitations and exceptions.

13. Data breaches

If a personal-data breach occurs, we will take reasonable steps to contain and assess it and will notify affected individuals and the relevant authorities where required by law.

14. Third-party websites and services

Our Sites may contain links to websites or services operated by third parties. We are not responsible for their content, security or privacy practices.

You should review the privacy policy of any third-party website or service before providing personal data.

15. Children’s privacy

We do not knowingly collect personal data from children under 13 without appropriate consent from a parent or legal guardian. This does not prevent Lee Heiss Coaching from providing coaching or other agreed services to children where the appropriate consent and contractual arrangements are in place.

16. Changes to this Policy

We may update this Privacy Policy periodically. The revised Policy will take effect when published on our Sites, unless otherwise stated.

The “Last updated” date at the top of this page indicates when the Policy was most recently revised.

17. Contact us

For questions, concerns or requests relating to this Privacy Policy or your personal data, please contact:

Data Protection Contact
Lee Heiss Coaching Pte Ltd
Singapore
Email: enquiries@leeheiss.com